Ⅰ. Composition and Advantages of the European Single Girder Crane

The CXTS10T-16M H8M Single Girder Overhead Crane is a state-of-the-art lifting solution designed to meet the needs of industries requiring heavy-duty lifting in a compact space. This crane features a single girder design, which provides excellent strength and support while ensuring a lightweight structure that is easy to install and maintain. It is equipped with an electric hoist, offering smooth and precise lifting operations for loads up to 10 tons, with a height of 8 meters and a span of 16 meters.

Key Advantages of the European Single Girder Crane:

1. Efficient and Robust Performance: The single girder design significantly reduces the weight of the crane, making it cost-effective while maintaining the ability to handle heavy loads.

2. Compact and Space-Saving: The European-style design is ideal for facilities with limited space, as the compact structure minimizes the installation footprint.

3. High-Quality Components: The crane is fitted with high-performance motors, hoists, and control systems, ensuring smooth operation and minimizing the risk of mechanical failure.

4. Energy-Efficient: Designed to optimize power usage, this crane is energy-efficient, lowering operational costs over time.

5. Safety Features: Overload protection, limit switches, and emergency stop systems ensure safe and efficient operation.

The customer, based in Australia, had specific requirements for a crane with a 10-ton capacity, an 8-meter lifting height, and a 16-meter span to meet their operational needs in their industrial facility. The project was initiated due to the customer’s need for a crane that could efficiently handle heavy materials and operate within a tight space. The customer was impressed with our high-quality standards, advanced technology, and the flexibility we offer in customizing cranes to meet unique specifications. Our team’s ability to deliver a crane tailored to these exact needs, combined with our expertise in international sales and after-sales support, made us the ideal choice for this project.

Ⅱ. Communication and Negotiation Process with the Customer

The communication with the customer began with an in-depth consultation about their specific needs, followed by a series of technical discussions to ensure that we could meet their unique requirements. The customer had precise demands for the crane's specifications, including lifting capacity, span, height, and safety features.

Our engineering team worked closely with the customer to develop a tailored solution that would be both effective and cost-efficient. After presenting the initial proposal and discussing the technical details, we provided a detailed quotation, including lead time, pricing, and installation support. Throughout the negotiation, we emphasized our commitment to high-quality manufacturing, on-time delivery, and excellent after-sales service, which ultimately led the customer to choose our European-style single girder crane.

The customer appreciated our transparent communication and the technical expertise we demonstrated in providing a crane solution that perfectly fit their facility. We were able to address all their concerns about operational efficiency, safety, and long-term performance, which contributed to a successful contract signing. The customer also appreciated our flexible payment terms and customer-centric approach.

Ⅲ. Product Packaging and Transportation

For the shipment of the CXTS10T-16M H8M Single Girder Overhead Crane, we ensured that all components were carefully packed in protective wrapping and wooden crates to prevent any damage during transit. The crane's parts were disassembled for easier transportation, and each component was labeled for simple reassembly upon arrival.

The crane was shipped via sea freight, which was the most cost-effective solution for international delivery. We coordinated with a reliable freight forwarding company to ensure safe and timely delivery to the customer's facility in Australia. The transportation was well-managed, and we provided the customer with tracking details so they could follow the progress of the shipment.

Ⅳ. Customer Feedback on the Product

Upon receiving the CXTS10T-16M H8M Single Girder Overhead Crane, the customer provided positive feedback on both the crane's performance and the overall experience. They were impressed with the crane’s smooth operation and efficiency in handling heavy loads. The 8-meter lift height and 16-meter span were exactly what they needed for their space, allowing them to optimize their facility’s operations.

The customer also praised the installation process, noting how easy it was to set up the crane with the help of our technical support team. They found the crane to be incredibly user-friendly, and the safety features gave them confidence in the equipment’s reliability.

In conclusion, the customer was highly satisfied with the quality of the crane and our professionalism in delivering a customized solution. They expressed confidence in our products and services and indicated their intention to continue working with us for future projects.